GRAND SIRENIS CAYO SANTA MARÍA

Yes, the hotel offers a late check-out service, depending on availability at the time. We will inform you how to use this service at Reception. The service costs 12$/hour until 6pm.

Wi-Fi is free in your room and anywhere else in the hotel. Please ask for the password at Reception. 

Yes, we have a pool towel service available. Reception will inform you how to make use of this service. The loss, theft or robbery of the towel or ticket will incur an additional cost of $20.

Please fill in the contact form at the top of the page.

We would remind you that in accordance with Cuban regulations, smoking is not permitted in all enclosed areas of the hotel: common areas, dining room, indoor bar, lounges, rooms and corridors. Smokers may smoke on the outdoor terrace.

All our rooms are equipped with a complimentary safe where you can leave you documentation and valuables. Please ensure that the door to the safe is firmly shut before leaving your room. On the day of your departure, check that nothing has been left inside, and leave the safe door open.

The hotel takes no responsibility for the loss of money or valuables that have not been deposited in the safe. Neither shall the hotel be responsible for the loss of money or valuables that have been deposited in the safe if the safe has not been closed properly.

Yes, this service is available in your room. 

Yes, all our rooms have a minibar. The minibar is restocked daily with bottled water, soft drinks and beer.

Yes, you’ll find a hairdryer in the bathroom. 

It is not possible to guarantee an upgrade to a better room category before your arrival at the hotel. 

You can only request an upgrade to a room in a higher category on arrival at the hotel and this will be subject to availability. 

Our reception staff will be able to check on the availability and cost of any upgrade on arrival. 

We aim to accommodate our customers in accordance with the room type selected at the time of booking. Email us with any requests or special needs you may have. Please don’t forget to include your booking details. Our reception staff will make every effort to meet  your needs, subject to availability. Please note that we cannot guarantee confirmation  prior to arrival. 

Yes, this service is available in your room.

Cayo Santa María has a tropical savannah climate. It is hot every month, both in the dry and wet seasons. The highest average temperature in Cayo Santa Maria is 30°C in July and the lowest is 25°C in January.

We advise packing clothes suitable for a hot climate. Don’t forget your swimwear, and a light jacket for the evenings.

The protection factor depends on your skin. If you travel in summer, the temperature can reach more than 35º C and we would advise a minimum factor of 20.

The official currency in Cuba is the CUP (Cuban Convertible Peso).

The official language is Spanish; however, English is generally understood in the main tourist areas.

The hotel has a currency exchange service at CADECA (Casas de Cambio) from 9:00am to 17:00pm in the lobby area. In addition, you will find ATMs in the area.

No, but we do have a shop inside the hotel. The nearest shopping area is located 12-18 km from the hotel in Plaza Duna, Plaza La Estrella and Plaza Las Terrazas. In the hotel shop you can buy alcoholic beverages, soft drinks and tobacco.

Yes, you will find alcoholic beverages and tobacco in the resort’s shops.

Yes, toilet nappies are available in the hotel shop.

Yes, although we recommend that guests drink the bottled water available in their room's minibar.

It is not necessary to be vaccinated, however we would advise you to check with your doctor your previous vaccinations prior to your visit.

Yes, we work in accordance with all the health authority’s recommendations as well as those of the quality inspectors. 

Yes, the hotel has a medical centre. Additionally, the closest hospital is only 16km away from the hotel, “Clinica Internacional Cayo Santa María”. These services have an additional cost.

Although we don’t offer a special vegetarian menu, we do offer a variety of salads and other meals suitable for vegetarians. 

Although we don’t offer a special vegan menu, we do offer a variety of salads and other meals suitable for vegetarians. 

There are low calorie options on the menu at all of the hotel’s restaurants.

We have gluten-free food at the hotel that can be prepared for the main buffet restaurant as long as our customers request this in advance. At our themed restaurants, we provide information about which meals on the menu are gluten-free. 

We offer special meals for diabetics. Please inform our Reception or restaurant team when you arrive at the hotel. The menu can be adapted in response to customer needs. 

Yes, we have a dress code: 

• Buffet Restaurant: Swimming costumes and bare chests are not permitted in the buffet restaurant. 

• Themed restaurants: guests may wear formal shorts in the themed restaurants. You will not be allowed to enter the themed restaurants wearing a sleeveless shirt or swimming costume. 

We recommend you dress more formally at dinnertime. 

Yes, the hotel offers picnics, which should be booked a day in advance at the restaurant, before 20:00h.

The hotel offers a 24 hour all-inclusive service, outside of the buffet restaurant opening times. Snacks, water, soft drinks and beer are on offer 24 hours a day. 

If you require an early breakfast before the restaurant opens on your day of departure, please contact Reception by 20:00 the previous day. 

If required, you can request it from our Public Relations department to make the request to our executive chef.

1 themed dinner for 3 nights stay, 2 themed dinners for 5 nights stay and 3 themed dinners for 7 nights stay.

Booking is necessary for all themed restaurants (subject to availability).

Children have at their disposal a separate pool, a mini club, a sports area and a wide entertainment programme.

Yes. The hotel has a nanny service. This is provided at an additional cost. Please ask at reception for information about this service. 

Yes, all public areas of the hotel (reception, terrace, restaurants and bars, etc.), as well as 4 rooms have been adapted for those with reduced mobility. 

Yes, the lift doors are 80cm wide. The interior dimensions are 130cm (width) by 106 m (depth). The handrail is positioned at a height of 90cm. 

The adapted rooms are located on accessible floors but you do need to use the lift.

The bathroom in our accessible rooms has a shower with a slip-resistant, threshold-free floor. The vertical grab bar is located at a height of 70cm to 117cm. 

Yes. The access to the swimming pool and sun terrace is flat and there are no obstacles.

Yes, the access to the beach is flat and unobstructed.

If you wish to cancel a booking made on our website www.sirenishotels.com, you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking please contact ecommerce2.mx@sirenishotels.com.

If you want to change your original booking and this is permitted by your chosen rate, follow these steps: 

1. Firstly, make a new booking at the hotel for the dates you want. Please, bear in mind  that the rates and booking conditions shown on the website are subject to change at any time, which is why the cost of the new booking could be different from the original booking. Please, bear in mind that room availability is limited. 

2. Once you’ve received the confirmation email for the new booking with a booking code and a copy of the receipt, you should cancel the original booking, from the MY BOOKINGS page you’ll find from the home page. 

3. Please make sure that the new booking is made correctly before cancelling the original,  so that your accommodation is guaranteed. The booking is confirmed when a booking  code is created and a confirmation email is received showing the booking code. 

If you have not received the confirmation email, you should contact ecommerce2.mx@sirenishotels.com. We will locate your booking and send you a copy of the voucher.

Flexible rate: 

If you cancel at least 48 hours before your arrival date, the hotel will return any deposit you may have paid. 

If you cancel after the deadline, the hotel shall charge the amount of the first night, and if the whole booking has been paid, the amount of the first night shall not be refunded. 

If you do not show up, the hotel shall charge the amount of the first two nights to the card provided as a guarantee, and if the whole booking has been paid, the amount of the first two nights shall not be refunded. 

If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. If you cancel two days before your arrival date, you will be charged for the first night of your booked stay; in the case of a no-show, you will be charged for the first two nights. 

Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night.  

If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher.