Yes, the hotel offers a late check-out service depending on availability at the time. The service has a cost of $20 until 4:00 PM and $5 per hour for each additional hour until 6:00 PM.

Le droit d’occuper l’unité d’hébergement prend fin à 12 h le jour de la fin de la période. L’établissement considérera que le séjour du client est prolongé d’un jour s’il n’a pas quitté l’unité d’hébergement à la fin de la période maximale indiquée. 

 The Wi-Fi connection from your room or anywhere in the hotel is free. Please ask for a password at the reception.

We would remind you that in accordance with Cuban regulations, smoking is not permitted in all enclosed areas of the hotel: common areas, dining room, indoor bar, lounges, rooms and corridors. Smokers may smoke on the outdoor terrace.

All our rooms are equipped with a complimentary safe where you can leave your documentation and valuables. Please ensure that the door to the safe is firmly shut before leaving your room. On the day of your departure, check that nothing has been left inside, and leave the safe door open. 

The hotel takes no responsibility for the loss of money or valuables that have not been deposited in the safe. Neither shall the hotel be responsible for the loss of money or valuables that have been deposited in the safe if the safe has not been closed properly. 

Yes, this service is available in your room. 

Yes, all our rooms have a minibar. The minibar is restocked daily with bottled water, soft drinks and beer.

Yes, you’ll find a hairdryer in the bathroom. 

It is not possible to guarantee an upgrade to a better room category before your arrival at the hotel. 

You can only request an upgrade to a room in a higher category on arrival at the hotel and this will be subject to availability.

Our reception staff will be able to check on the availability and cost of any upgrade on arrival.

We aim to accommodate our customers in accordance with the room type selected at the time of booking. Email us with any requests or special needs you may have. Please don’t forget to include your booking details. Our reception staff will make every effort to meet your needs, subject to availability. Please note that we cannot guarantee confirmation prior to arrival. 

In La Habana, summers are hot, and winters are short, dry, windy, and generally clear. Throughout the year, temperatures typically range from 18°C to 32°C and rarely drop below 13°C or exceed 33°C.

We advise packing clothes suitable for a hot climate. Don’t forget your swimwear, and a light jacket for the evenings.

The protection factor depends on your skin. If you travel in summer, the temperature can reach more than 32º C and we would advise a minimum factor of 20. With the tropical climate of Dominican Republic is better, particularly for children, prevent the sun from 1 p.m. to 4 p.m. 

The official currency in Cuba is the CUP (Cuban Convertible Peso).  

The official language is Spanish; however, English is generally understood in the main tourist areas.

Yes, the nearest supermarket is 5 minutes away, 200 mt from the hotel.

No, but mineral water is available in the mini bar.

It is not necessary to be vaccinated, however we would advise you to check with your doctor your previous vaccinations prior to your visit.

Yes, we work in accordance with all the health authority’s recommendations as well as those of the quality inspectors. 

Although we don’t offer a special vegetarian menu, we do offer a variety of salads and other meals suitable for vegetarians. 

Although we don’t offer a special vegan menu, we do offer a variety of salads and other meals suitable for vegetarians. 

There are low calorie options on the menu at all of the hotel’s restaurants.

Gluten-free dishes are available in all of our restaurants.

We offer special meals for diabetics. Please inform our Reception or restaurant team when you arrive at the hotel. The menu can be adapted in response to customer needs. 

Yes, we have a dress code: 

• Buffet Restaurant: Swimming costumes and bare chests are not permitted in the buffet restaurant. 

• Themed restaurants: guests may wear formal shorts in themed restaurants. You will not be allowed to enter the themed restaurants wearing a sleeveless shirt or swimming costume. 

We recommend you dress more formally at dinnertime. 

If required, you can request it from our Public Relations department to make the request to our executive chef.

Flexible rate: 

If you cancel at least 48 hours before your arrival date, the hotel will return any deposit you may have paid. 

If you cancel after the deadline, the hotel shall charge the amount of the first night, and if the whole booking has been paid, the amount of the first night shall not be refunded. 

If you do not show up, the hotel shall charge the amount for the first two nights to the card provided as a guarantee, and if the whole booking has been paid, the amount of the first two nights shall not be refunded. 

If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. If you cancel two days before your arrival date, you will be charged for the first night of your booked stay; in the case of a no-show, you will be charged for the first two nights. 

Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night.  

If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher.  

If you wish to cancel your booking made from our website www.sirenishotels.com, you can do so from the MY BOOKING section located on the Home page of our website. You must include the e-mail address you used to complete your booking and the locator number.

If you would like additional assistance for bookings at this resort, the contact e-mail address is reservas@sirenisparkview.co.cu.

If you have not received the confirmation email, you should contact  jefe.ventas@sirenisparkview.co.cu. We will locate your booking and send you a copy of the voucher.. We will locate your booking and send you a copy of the voucher.