TUI BLUE AURA

Wi-Fi connection from your room or anywhere in the hotel is free for 2 devices per room. Please request a password for access at Reception.

Yes. A deposit of 10€ is payable (in cash) for each towel.

The deposit will not be refunded in the event of loss, removal or theft of a towel or towel receipt.

Full information is available at Reception.

Yes, the hotel offers a late check-out service, depending on availability at the time. We will inform you how to use this service at Reception.

The service costs €50 up to 16:00 and €10/hour for each additional hour.

Please complete the contact form available on the upper section of our website.

We would like to remind you that according to Spanish law (28/2005), it is not permitted to smoke in the closed areas of the hotels, public areas, dining room, indoor bar, lounges, bedrooms and corridors. Smoking is allowed on the outdoor terrace.

All of our rooms are fully equipped with a free safe where you should deposit your documents & personal items of value. Please ensure that the safe is completely closed every time you leave your room & on the last day before you leave, please ensure that you do not forget anything in your room & leave the door to the safe open.

The hotel does not take responsibility for any money or items of value left outside the safe. This also applies to our policy for valuable items lost, which are inside the safe, if it has not been closed correctly.

Yes, this service is available in the room.

No, there is not a minibar service, but there is a mini fridge available in the room.

Yes, you will find a hair dryer in the bathroom.

It is not possible to guarantee an upgrade to a superior category room before arrival at the hotel.

It is only possible to request an upgrade to a superior category room upon arrival at the hotel, and it will always depend on availability at that time.

The Reception staff will be able to check the availability and price of the upgrade upon your arrival.

An iron & ironing board may be borrowed free of charge, so please see the Reception staff to arrange this.

We try to accommodate our clients based on the type of room selected at the time of reservation. You can email the hotel with your requests and needs. Please don't forget to include the details of your reservation. Our Reception staff will do everything possible to satisfy your wishes based on availability at the time and without guarantee of confirmation before arrival.

Ibiza has a Mediterranean climate. In summer, from June to September, the average temperature is 28º C and can reach 35º C. On the beautiful beaches on the island, the water temperature averages 25º C. In winter the average temperature is 20º C.

In summer, it is preferable to wear cool clothes and of course don’t forget your swimming costume! At the beginning and end of the summer season, you will need a light cover up for the evenings, and during the winter you need warm clothes.

With the high temperatures in summer, we would advise you to use sun lotion with an average protection index of 20 to 50, especially for children. It is also recommended to avoid sunbathing between 13:00 and 16:00.

In Ibiza, as in Europe, the currency is the Euro.

The official languages are Spanish and Catalan; at the hotel English is also spoken.

The hotel has a currency exchange service at Reception between 08:00 and 22:00h. There are ATM's available in the vicinity of the hotel.

Yes, you will find a supermarket very near the hotel.

Although there is not a special menu available for vegetarians, there is a wide variety of salads and different dishes suitable for vegetarians.

Diabetic dishes are available, so we would recommend that you inform the hotel reception of your needs on arrival, or to the restaurant manager.

Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.

At dinner it is recommended to dress more formally.

Yes, the hotel offers picnics, which should be booked a day in advance at Reception, before 20:00h.

On the day of arrival, guests arriving at the hotel after the dining room has closed may request a cold supper. It is necessary advance notice before the arrival day.

If you require an early breakfast on your departure day before the restaurant is open, please see Reception before 8 pm on the previous day. 

There is a microwave in the restaurant for heating baby food; we recommend notifying the head of the restaurant of your needs.

Yes, the water is safe to drink however we would advise you not to drink from the tap.

Yes, bottled mineral water and other drinks are available for purchase from the hotel bars. You will also find a supermarket in front of the hotel.

It is not necessary to be vaccinated when travelling to Ibiza.

Yes, particular attention is made for guests suffering food allergies, so please advise the staff accordingly on arrival to the hotel or to the restaurant manager.

No, but there is one nearby.

The Sirenis Aquagames water park is available for hotel guests 6 days per week.

The Sirenis Hotel Club Aura is a TUI BLUE hotel of the tour operator TUI. The entertainments team are in charge of organizing all day time activities for children, and the mini club. Clients who have booked direct or via tour operators other than TUI will be able to take part in certain activities, subject to availability at the time and only if the children speak and understand English. The mini club activities and service are only for customers who have booked through TUI.

If you are travelling with a baby under 2 years old, the cot will be available in your room upon arrival. This service is free.

If your baby is over 2 years old and requires a cot, the hotel must be notified, and will provide one for free, depending on availability at the time.

Tornado 1.40m

Kamikaze 1.22m

Aquatubo, Aquafun, Aquaracer 1.10m

This service is subject to availability at the time. The price is a €20 deposit (payment in cash) and €25 hire per stay.

This service is subject to availability at the time. The price is a €20 deposit (payment in cash) and €25 hire per stay.

This service is subject to availability at the time. The price is a €20 deposit (payment in cash) and €25 hire per stay.

There is no babysitting service at the hotel.

If you need to reserve a transfer, you can check availability and rates on our website. Click on the "Book Transfer" section of the Homepage.

Car or motorbike hire may be arranged at Reception.

Yes, all public areas of the hotel (reception, terrace, restaurants, bars, etc.) and 5 rooms are adapted for guests in wheelchairs.

Yes, the entrance is accessible for guests in wheelchairs, and the doors measure 175 cm.

The furniture of the hotel is not an obstacle for guests who are blind or visually impaired.

At Sirenis Club Aura there is no lift and the rooms adapted for guests with reduced mobility are located on the ground floor.

The door measures 81cm wide, and inside the room you can turn 360º.

The hotel offers 4 standard rooms and a Deluxe Junior Suite, all adapted for guests with reduced mobility. 3 standard rooms are equipped with a shower, and 1 standard room is equipped with a bathtub. The Deluxe Junior Suite is equipped with a shower.

The bathroom of the adapted room with a bathtub has an anti-slip floor, the vertical support bar is at a height of 67 cm and the horizontal bar is at 13 cm. The bathroom door measures 80 cm.

The bathroom of the 3 standard rooms with a shower has an anti-slip floor. The vertical support bar is at a height of 66 to 76 cm and the bathroom door measures 80 cm.

The bathroom of the Deluxe Junior Suite with a shower has an anti-slip floor. The vertical support bar is at a height of 66 to 76 cm and the bathroom door measures 80 cm.

Yes. The access to the swimming pool and sun terrace is flat. It is also easier to enter the pool thanks to the “beach type” access.

Non-Refundable rate: Changes are not permitted.

Prepayment: Your credit card will be charged with the total cost of the reservation when you finalize the reservation process.

Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Flexible rate: If you cancel at least 48 hours before your arrival date, the hotel will return any deposit you may have paid.

If you cancel after the deadline, the hotel shall charge the amount of the first night, and if the whole booking has been paid, the amount of the first night shall not be refunded.

If you do not show up, the hotel shall charge the amount of the first two nights to the card provided as a guarantee, and if the whole booking has been paid, the amount of the first two nights shall not be refunded.

If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. If you cancel two days before your arrival date, you will be charged for the first night of your booked stay; in the case of a no-show, you will be charged for the first two nights.

Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher.

If you wish to cancel a booking made on our website www.sirenishotels.com, you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking, please contact request.ibz@sirenishotels.com

In the event of cancellation of a booking with a non-refundable rate, the amount paid will not be refunded.

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require. Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one. Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page. You will need to include the email address used at the time of booking and the booking confirmation code.

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

Si no has recibido el correo electrónico de confirmación de tu reserva, ponte en contacto con request.ibz@sirenishotels.com Buscaremos tu reserva en nuestro sistema y te enviaremos copia del bono.

The Balearic Government approved a law taxing tourist stays in the Balearic Islands. This tax came into effect from the 1st of July 2016 and will tax stays in tourist establishments as from this date.

It is a direct tax, which will be paid in full into a fund for encouraging sustainable tourism.

All clients staying at the hotel (stays of persons under 16 years of age are exempt).

The sum to be paid will be obtained by applying the following rate to the number of days’ stay: in four-star hotels €4 + VAT.

Discounts: 50% for long duration stays (as from the 9th day of the stay).

On arrival at the hotel during the check-in procedure our reception staff will present the corresponding documentation for payment of the tax before entry to the room.