FAQ

What is the currency?

The official currency in Dominican Republic is the Dominican Peso but in all the tourist areas the use of the American dollar is common. The Euro has also entered the market thanks to the large amount of European tourists, particularly Spanish.

What is the official language?

The official language is Spanish; however English is generally understood in the main tourist areas.

Is it possible to change money or withdraw cash in the hotel?

Yes, you will be able to change money at reception and there is also a cash-point machine.

Is there a shopping centre in the Resort?

You will find shops in the resort selling souvenirs.

Where is the closest shopping centre and how do I get there?

The closest shopping centre is 2km from the resort and may be reached either on foot or by taxi

Can we buy alcohol and tobacco in the resort?

Yes, you will find alcoholic beverages and tobacco in the resort’s shops.  

How do I get to the hotel from the airport?

If you haven’t already booked your transfer with your tour operator, you can book it on our website.  

Is there a bus service? How often?

There is a bus service between 7 a.m. and 6 p.m., which runs every 40 minutes to Higuey.

Is it necessary to rent a car to go downtown?

If your destination is Bávaro you need to take a taxi. To go to Higuey you can book a taxi or use the public bus service.

How much does a taxi cost from the hotel complex to downtown?

To go to Bavaro, approximately 80 USD for the round trip.
To go to Higuey, approximately 90 USD for the round trip.
These costs are not fixed and may change according to the taxi taken. 

How much is the entry and exit tax?

Most tourists will only need to pay for a tourist card that is issued upon arrival at the airport. The cost for the tourist card is US$10 and it will be valid for 30 days. The exit tax is US$20. However, most of the time this is already included in the airline ticket cost. To see if you need a visa, contact the embassy.

What is the climate in the Dominican Republic?

The climate is tropical and the country has the same season as the north hemisphere. The average temperature varies between 25º and 30º C except in high altitude regions.

Which clothes are best in summer?

It is preferable to wear cool summer clothes and of course don’t forget your swimming costume! Take also light cover ups for the evenings.

At what time is advisable to the sun?

With the tropical climate of Dominican Republic is better, particularly for children, prevent the sun from 1 p.m. to 4 p.m.

Which sun protection factor should I use?

The protection factor depends on your skin. If you travel in summer, the temperature can reach more than 35º C and we would advise a minimum factor of 20.

Is it safe to drink tap water in the hotel?

No, but mineral water is available in the mini bar, in addition to mineral water in the bars and restaurants in the resort.

Can we buy mineral water in the hotel?

You will find many soft drinks including water at the bars and shops within the resort. 

Are any vaccinations necessary?

It is not necessary to be vaccinated, however we would advise you to check with your doctor your previous vaccinations prior to your visit.

Are food allergies taken into consideration?

Yes, we make particular attention to guests suffering food allergies on request, so please advise the front desk or the restaurant manager accordingly upon your arrival to the hotel. 

Is there a chemist in the hotel complex?

Yes, there is a pharmacy area in the resort.

Are body treatments and massages free?

No, body treatments and massages have additional charges.

How much is the Wi-Fi connection?

Wi-Fi is free for all of our guests at the resort. Our guests can connect to the hotels internet by entering a pin which will be provided to you by reception during your check-in process. This pin is linked to your reservation & does not have a limit to the number of devices.

Are reservations necessary for the themed restaurants?

The Japanese “Ikebana” restaurants & Brazilian “La Gira Rodizio” require previous reservation which you may organize with your Concierge. The remaining themed restaurants do not require any reservation & are subject to availabile space. In the case that they do not have immediate availability we offer a waiting list.

Is the hotel accessible for people with reduced mobility?

Yes, the complex is adapted with ramps so that you can move around all of the public areas of the hotel. Additionally, we have the Internationally recognized Blue Flag status on our beach which includes adapted access to the beach. 
https://idard.org.do/playas_certificadas/uvero-alto-sirenis/
Although we do not have special installations for accessing the pools, we do have a gradual beach slope, like a ramp, into the pool.

Is the access to the Water Park free?

The access to the water park is included for all hotel guests.

What are the facilities for children in the hotel?

Children have at their disposal two separate pools, a SIRENIOS mini club with games (opening times: 10:00-17:00 + 19:30-23:00), a playground with all the necessary facilities and a wide entertainment programme (shows, mini disco, special snacks…) and the water park, SIRENIS AQUAGAMES. 

Is there baby food such as soup or purée?

At the buffet restaurant you will find various options of soup and vegetables purées.

Is there a baby sitter service available at the hotel?

Yes, this service is available in the hotel with an additional charge.

Is there a Dress Code in the restaurants?

Day: Casual
Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.
Night: Smart-Casual
Male guests need to wear shirts with sleeves, smart shorts or long trousers.

Does the hotel cater for vegetarians?

There is a wide variety of salads and other dishes to suit vegetarians in the buffet restaurant.

Are there special dishes for diabetics?

Diabetic dishes are available on request, so we would recommend that you inform the hotel reception of your needs on arrival.

Are reservations necessary for the themed restaurants?

Yes, dinners in the themed restaurants are subject to availability and reservations are necessary. 

What are the online booking conditions?

Non-Refundable rate: 
Changes are not permitted. 
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process. 
Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Flexible rate: 
If you cancel up to 48 hours before the arrival date: the hotel will refund any deposit you may have paid. If you cancel after this time or do not arrive: the hotel will charge the first night to the credit card left as a guarantee, and if the total has already been paid, the amount for the first night will not be returned. 
If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. Only in the event of cancellation two days before the arrival date, or if you do not arrive, will the first night's accommodation be charged to your credit card. Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. 
If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher. 

What should I do if I want to cancel my booking?

If you wish to cancel a booking made on our website www.sirenishotels.com , you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking please contact ecommerce2.mx@sirenishotels.com.

Rate with cancellation fees or non-refundable: In the event of cancellation the amount paid will not be refunded.

What should I do if I want to amend my booking?

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require.  Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one.  Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page.  You will need to include the email address used at the time of booking and the booking confirmation code. 

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

What should I do if I do not receive the confirmation email after making the booking?

If you have not received the confirmation email, you should contact ecommerce2.mx@sirenishotels.com. We will locate your booking and send you a copy of the voucher.

Is the hotel accessible for people with reduced mobility?

Yes, all the public areas in the resort are adapted for disabled guests.

Grand Sirenis Punta Cana Resort awards

Grand Sirenis Punta Cana Resort

Playa de Uvero Alto - Punta Cana

República Dominicana

Approximate exchange rate, valid for information purposes only. We would remind you that according to the applicable legislation, payment is to be made in local currency.
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